What we understand today
Four things we believe about your service operation, and where each came from.
Around 96,000 field visits a year across the installed base in your service segment.
Siemens annual report, service segment volumes . as of FY2025
Dispatch runs on SAP FSM with warranty claims handled in a separate workflow.
Public job postings naming the dispatch and warranty stack . as of Aug 2026
Triage happens at the call, before a technician is assigned, and rarely revisits.
Field service benchmark set . as of 2026 edition
Parts expedite spend sits with logistics, not with the service P&L that pays for it.
Siemens annual report, service segment volumes . as of FY2025
Any of these can be wrong. Comment on the one that is and it changes the case, not just the sentence.
What we think you are trying to change
Three outcomes, each tied to a lever on the next page.
Fewer visits that did not need a technician
Close more calls at triage, and send a van only when a van is the answer.
Warranty claims that pass the first time
Catch the missing evidence before the claim is filed, not after it is rejected.
Expedite freight that the service P&L can see
Shape parts demand ahead of the visit so fewer parts move at premium rates.