Check our math
Three levers, one formula each
Every lever is your scale metric times a benchmark rate times a unit cost. Each input says whose number it is. Change one and the range moves.
Total modelled value a year
$2.62M to $5.97M
The sum of the 3 levers below, at each scenario.
Expected
$4.43M
The figure we lead with
$2.62M conservative$5.97M upside
Where the value sits
Your service flow as we understand it, and what each step is worth once the levers below are applied to it.
1
Call intake96,000Calls per year
Pass-through, no lever here
2
Triage and diagnosisTriage sees the fault description, rarely the machine history.
- Visits avoided by better triage$1.34M
3
Dispatch and schedulingParts are chosen at dispatch, so a wrong guess becomes an expedite.
- Visits avoided by better triage$1.34M
- Expedite freight recovered$464K
4
On-site workPass-through, no lever here
5
Parts and warrantyEvidence for the claim is assembled after the visit, from memory.
- Expedite freight recovered$464K
- Warranty claims that pass first time$411K
6
Close and feedback- Warranty claims that pass first time$411K
Expected a year$4.43M3 levers, added up.
What we would change
Visits avoided by better triage
$2.68M
Acts on Triage and diagnosis, Dispatch and scheduling
See the mathWhat we would change
Warranty claims that pass first time
$821K
Acts on Parts and warranty, Close and feedback
See the mathWhat we would change
Expedite freight recovered
$928K
Acts on Dispatch and scheduling, Parts and warranty
See the mathVisits avoided by better triage
Agentic Workflow Execution
An agent reads the machine history at triage, not just the fault description, and closes the calls that never needed a van.
$2.68M
Expected a year
$1.61M to $3.62M
96,000 visits
Field visits per year
Theirs
9%
Share closable at triage
Benchmark
$310
Fully loaded cost of a visit
Benchmark
Warranty claims that pass first time
Operational Resilience and Working Capital
The evidence a claim needs is assembled during the visit, so fewer claims come back for rework.
$821K
Expected a year
$452K to $1.15M
74,000 claims
Warranty claims per year
Theirs
6%
Share rejected and reworked
Benchmark
$185
Cost of reworking one claim
Our delivered ratio
Expedite freight recovered
Supply Chain and Fulfillment Transformation
Parts demand is shaped before dispatch, so fewer parts move at premium rates to catch up with a van.
$928K
Expected a year
$557K to $1.21M
$12.40M
Annual expedite freight spend
Theirs
34%
Share driven by service dispatch
Benchmark
22%
Recoverable share of that spend
Our delivered ratio
Where every number came from
Every figure above cites one of these. Here is the whole register: what we used, when it was true, and which part of the arithmetic it feeds.
How a number reaches a lever
Sources5
Lever inputs they feed9
Levers they produce3
| Source | As of | Feeds these inputs | Whose number |
|---|
| Siemens annual report, service segment volumes | FY2025 | - Field visits per year in Visits avoided by better triage
- Warranty claims per year in Warranty claims that pass first time
- Annual expedite freight spend in Expedite freight recovered
| Theirs |
| Public job postings naming the dispatch and warranty stack | Aug 2026 | Not used in a lever yet | None yet |
| Field service benchmark set | 2026 edition | - Share closable at triage in Visits avoided by better triage
- Fully loaded cost of a visit in Visits avoided by better triage
- Share rejected and reworked in Warranty claims that pass first time
- Share driven by service dispatch in Expedite freight recovered
| Benchmark |
| Our delivered ratio, three comparable service programmes | 2024 to 2026 | - Cost of reworking one claim in Warranty claims that pass first time
- Recoverable share of that spend in Expedite freight recovered
| Our delivered ratio |
| Your service data extract, to be supplied in week 1 | Not yet received | Not used in a lever yet | None yet |
Showing 5 of 5 sources
Rows marked as benchmarks are still ours. Week 1 of a cycle swaps them for your own extract, and this catalog is where you will see it happen.
Every quarter this runs unchanged costs roughly a quarter of the expected figure.
Nothing here is agreed. Week 1 of a cycle replaces our benchmarks with your extract, and the case is re-signed off before anything is built.