What we believe from the outside
Three things we think are true, and where each came from.
Around 96,000 field visits a year across the installed base in your service segment.
Siemens annual report, service segment volumes . as of FY2025
Dispatch runs on SAP FSM with warranty claims handled in a separate workflow.
Public job postings naming the dispatch and warranty stack . as of Aug 2026
Parts expedite spend sits with logistics, not with the service P&L that pays for it.
Siemens annual report, service segment volumes . as of FY2025
Any of these can be wrong. Correct the one that is and the case changes with it, which is the point of sending it before we talk.
What we think you are trying to change
Two outcomes, each tied to a lever on the next page.
Fewer visits that did not need a technician
Close more calls at triage, and send a van only when a van is the answer.
Expedite freight the service P&L can see
Shape parts demand ahead of the visit so fewer parts move at premium rates.