Check our math
Two levers, one formula each Every lever is your scale metric times a benchmark rate times a unit cost. Each input says whose number it is. Change one and the range moves.
Total modelled value a year
$2.16M to $4.82M
The sum of the 2 levers below, at each scenario.
Expected
$3.61M
The figure we lead with
$2.16M conservative $4.82M upside
Where the value sits Your service flow as we understand it from the outside, and what each step is worth once the levers below are applied to it.
1
Call intake 96,000 Calls per year
Pass-through, no lever here
2
Triage and diagnosis Triage sees the fault description, rarely the machine history.
Visits avoided by better triage $1.34M 3
Dispatch and scheduling Parts are chosen at dispatch, so a wrong guess becomes an expedite.
Visits avoided by better triage $1.34M Expedite freight recovered $464K 4
Parts and warranty Premium freight catches up with a van that left without the part.
Expedite freight recovered $464K Expected a year $3.61M 2 levers, added up.
What we would change
Visits avoided by better triage
$2.68M
Acts on Triage and diagnosis, Dispatch and scheduling
See the math What we would change
Expedite freight recovered
$928K
Acts on Dispatch and scheduling, Parts and warranty
See the math The top row is your process. The blocks underneath are the changes we would make, and the width of each ribbon is how much of that change lands on that step. A dot marks friction we have heard about. Every figure is the levers multiplied out, so nothing on this map is typed in by hand.
The steps are inferred from public sources and the benchmark set. What each step is worth is not a separate estimate: it is the levers below, split across the steps they act on.
Visits avoided by better triage Agentic Workflow Execution
An agent reads the machine history at triage, not only the fault description, and closes the calls that never needed a van.
$2.68M
Expected a year
$1.61M to $3.62M
96,000 visits
Field visits per year
Theirs
× 9%
Share closable at triage
Benchmark
× $310
Fully loaded cost of a visit
Benchmark
Expedite freight recovered Supply Chain and Fulfillment Transformation
Parts demand is shaped before dispatch, so fewer parts move at premium rates to catch up with a van.
$928K
Expected a year
$557K to $1.21M
$12.40M
Annual expedite freight spend
Theirs
× 34%
Share driven by service dispatch
Benchmark
× 22%
Recoverable share of that spend
Our delivered ratio
Where every number came from Every figure above cites one of these. Here is the whole register: what we used, when it was true, and which part of the arithmetic it feeds.
How a number reaches a lever
Sources 4
Siemens annual report, service segment volumes as of FY2025 Public job postings naming the dispatch and warranty stack as of Aug 2026 Field service benchmark set as of 2026 edition Our delivered ratio, three comparable service programmes as of 2024 to 2026
Lever inputs they feed 6
Field visits per year 96,000 visits Theirs Share closable at triage 9% Benchmark Fully loaded cost of a visit $310 Benchmark Annual expedite freight spend $12.40M Theirs Share driven by service dispatch 34% Benchmark Recoverable share of that spend 22% Our delivered ratio
Levers they produce 2
Visits avoided by better triage $2.68M a year Expedite freight recovered $928K a year Point at a box, or tap one, to light the path a number travelled. All 4 Theirs 1 Benchmark 1 Our delivered ratio 1
Source As of Feeds these inputs Whose number Siemens annual report, service segment volumes FY2025 Field visits per year in Visits avoided by better triage Annual expedite freight spend in Expedite freight recovered Theirs Public job postings naming the dispatch and warranty stack Aug 2026 Not used in a lever yet None yet Field service benchmark set 2026 edition Share closable at triage in Visits avoided by better triage Fully loaded cost of a visit in Visits avoided by better triage Share driven by service dispatch in Expedite freight recovered Benchmark Our delivered ratio, three comparable service programmes 2024 to 2026 Recoverable share of that spend in Expedite freight recovered Our delivered ratio
Showing 4 of 4 sources
Every row here is a public source or a benchmark, because none of your data has reached us yet. Week 1 of a cycle swaps them for your own extract, and this catalog is where you will see it happen.
None of this is agreed, and we would be surprised if it were all right. Week 1 of a cycle replaces our benchmarks with your data before anything gets built.